PENGARUH KENERJA PELAYANAN TENAGA MEDIS TERHADAP KEPUASAN PASIEN BPJS DI PUSKESMAS EYAT MAYANG KABUPATEN LOMBOK BARAT
DOI:
https://doi.org/10.662944/njms.v2i1.90Keywords:
Service Performance, Patient Satisfaction, Community Health Center, Medical PersonnelAbstract
The significance value of the t-test is 0.001, which is smaller than the critical limit of 0.05, so H₀ is rejected and H₁ is accepted. The regression coefficient value is 0.386, indicating that improving the quality of service performance will increase BPJS patient satisfaction. The R Square value is 0.215, which means that 21.5% of the variation in BPJS patient satisfaction can be explained by service performance factors, while the rest is explained by other factors. Although service performance has a significant influence on patient satisfaction, the R Square value of 21.5% indicates that there is still 78.5% of the variation in patient satisfaction that is influenced by other factors outside the performance of medical personnel services. These factors can include the condition of the facility, the attitude of administrative staff, ease of access to services, waiting time, and psychological and social aspects of patients.
Downloads
References
Amraeni, Y., & Nirwan, M. (2021). Analisis Kinerja Pelayanan Tenaga Medis terhadap Pasien BPJS di Rumah Sakit Muhammadiyah Kota Bandung.
Antonsdottir, Rushton, & Nelson. (2021). Burnout and moral resilience in interdisciplinaryhealthcareprofessionals. Journal of Clinical Nursing.
Amsyaria Ramadhani. (2024). Studi komparasi antara pasien peserta BPJS dan non-BPJS terhadap mutu pelayanan kesehatan di Rumah Sakit Umum Aliya Kota Kendari.
Engen, Bonfrer, &Ahaus. (2022). Value-Based Healthcare Fromthe Perspectiveofthe Healthcare Professional: A Systematic Literature Review. Frontiers of Public Health.
Efthymiou, Rovithis, &Kalaitzaki. (2022). The Perspectiveson Barriersand Facilitators in Communication bythe Healthcare Professionalsand Older Healthcare Users: The Roleof Health Literacy. J. Psychol. Psychother. Res.
Fitria Dwi Ayuningtyas. (2024). Analisis Kinerja Pelayanan Tenaga Medis terhadap Pasien BPJS di Rumah Sakit Muhammadiyah Kota Bandung.
Hamid, A., & Susanti, F. (2023). Pengaruh Harga dan Kualitas Layanan Terhadap Kepuasan Pelanggan. Jurnal Economina.
Isnaini, M. (2024). Hubungan Kinerja Kesahatan Terhadap Kepuasan Pasien BPJS di Pusekesmas Palanggan Kabupaten Gowa.
Irfan, Ardan, M.A. (2024). Analisis Pengaruh Kualitas Pelayanan dan Sikap Petugas Terhadap Kepuasan Pasien BPJS di UPTD Puskesmas Remaja Samarinda.
Kulmala, Rosenberg, &Ngandu. (2021). Facilitatorsand barrierstoim plementingli festylein tervention program metoprevent cognitive decline. European Journal of Public Health.
Kurniajati, S., Lintang Utami, I., & Pujawan, Y. W. Literatur Review: Analisis Kepuasan Pasien Terhadap Pelayanan BPJS di Rumah Sakit. JARSI: Jurnal Administrasi RS Indonesia, (2022).
Moison, A.C., Walter, J.A., &White, G.B. (2000). Patientsatis factionwithmedi calcare: A reviewoftheliterature. Journalof General Internal Medicine, 15 (10), 682-691.
Muhammad Nurhidayat, M. Arifki Zainaro. (2020) Pengaruh Kinerja Petugas Kesehatan Pada Tingkat Kepuasan Pasien.
Ningseh, F.Y. (2019). Analisis Perbedaan Persepsi Responsiviness Pada Pelayanan Pasien BPJS dan Non BPJS Kesehatan Unit Rawat Jalan RSUD Kota Madiun [Skripsi]. STIKES Bhakti Husada Mulia Madiun. (2019).
Putri, S. C., Purwaningsih, E., & Ardan, M. A. Pengaruh Mutu Pelayanan Terhadap Kepuasan Pasien JKN di Instalasi Farmasi RSUD I. A. Moeis Samarinda. Jurnal Sains Dan Teknologi.
Thrisia. (2024). Hubungan Kepuasan Pasien Pengguna BPJS terhadap Kualitas Pelayanan Kesehatan di Puskesmas Tanah Kampung.
Walter, J.A., & White, G.B. (2001). Patients at is faction with healthcare: A reviewoftheliterature. Journal of Healthcare Management, 46 (4), 248-259.
Sugiyono. 2022. Metode Penelitian Kuantitatif, Kualitatif, dan R & D. Bandung: Alfabeta.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Hilda Sapitri, Muhammad Habibullah Aminy, Slamet Mardiyanto Rahayu, Lale Ajeng Khalifatun Wardani, Muhammad Aditya Rachman, Wahyu Aprilyaningsih
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
NJMS is licensed under a Creative Commons Attribution-Attribution-ShareAlike 4.0 International License.
Articles in this journal are Open Access articles published under the Creative Commons CC BY-SA License This license permits use, distribution and reproduction in any medium for non-commercial purposes only, provided the original work and source is properly cited. Any derivative of the original must be distributed under the same license as the original.
