PENGARUH PEMBATASAN JAM KUNJUNGAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH KABUPATEN LOMBOK UTARA
DOI:
https://doi.org/10.66294/njms.v1i12.83Keywords:
visiting hour restrictions, patient satisfaction, inpatient care, hospitalAbstract
Quality healthcare is an important factor in determining patient satisfaction. One hospital policy that influences patient satisfaction is visiting hour restrictions. This study aims to determine the effect of visiting hour restrictions on inpatient satisfaction at the North Lombok Regency General Hospital. This study used a quantitative approach with an associative research type. The sample in this study was 50 respondents selected by purposive sampling. Data collection was conducted using a questionnaire, and data analysis used simple linear regression. The results showed that visiting hour restrictions had a positive and significant effect on inpatient satisfaction, with a t-value of 5.026 and a significance level of 0.000 (p < 0.05). This means that the better the implementation of the visiting hour restriction policy, the higher the patient satisfaction tends to be. It was concluded that the visiting hour restriction policy can create a more conducive atmosphere for patient recovery, increase comfort, and reduce the risk of infection spread, thus overall contributing to increased patient satisfaction.
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Copyright (c) 2025 Nila Agustin, Muhammad Habibullah Aminy, Slamet Mardiyanto Rahayu, Lale Ajeng Khalifatun Wardani, Muhammad Aditya Rachman, Wahyu Aprilyaningsih
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